ZAMIR BALLA

Led and coordinated all F&B operations, including restaurant, bar, banqueting, room service, and breakfast, to achieve operational excellence and enhance guest satisfaction.

Developed and implemented departmental budgets, meticulously monitoring P&L performance and controlling food, beverage, and labor costs to maximize financial results.

Recruited, trained, coached, and evaluated multicultural F&B teams, fostering a high-performance service culture and promoting continuous improvement.

Designed and implemented standard operating procedures (SOPs), significantly improving efficiency, consistency, and overall service quality across all F&B outlets.

Collaborated with the Executive Chef to develop seasonal menus, wine lists, and promotional campaigns, contributing to enhanced revenue and elevated guest satisfaction.

Managed VIP events, conferences, and high-profile functions, ensuring flawless execution and personalized guest service that exceeded expectations.

Managed daily restaurant operations, consistently ensuring exceptional 5-star service standards and high guest satisfaction in a luxury environment.

Led, trained, and motivated a front-of-house team, fostering a culture of professionalism, teamwork, and continuous improvement.

Oversaw staff scheduling, performance evaluations, recruitment, and onboarding, maintaining optimal operational efficiency and service quality.

Monitored restaurant revenue, food and beverage costs, labor costs, and inventory, maximizing profitability while upholding quality standards.

Ensured full compliance with HACCP, food safety regulations, and luxury hospitality brand standards, maintaining a safe and high-quality dining environment.

Handled guest feedback and promptly resolved complaints, contributing to high levels of guest satisfaction and loyalty, enhancing the restaurant's reputation.

Prepared, analyzed, and presented comprehensive corporate financial statements, annual budgets, and specialized financial reporting to senior management.

Ensured full compliance with national and international fiscal regulations, meticulously handling tax deadlines and corporate audits.

Developed and maintained robust financial databases, significantly streamlining internal reporting workflows and enhancing cash flow forecasting accuracy.

Collaborated with cross-functional teams to integrate financial insights into business operations, supporting strategic planning and resource allocation.

Managed the full lifecycle development and execution of complex, multi-stakeholder projects, ensuring successful delivery within scope, budget, and timeline.

Coordinated effectively with major international institutions such as the World Bank, British Council, Open Society Soros, and AMSHC to secure funding and achieve project objectives.

Implemented robust project management methodologies, overseeing resource allocation and risk mitigation to ensure successful project outcomes.

Supervised corporate financial accounting systems, ensuring accuracy and integrity of financial data.

Evaluated cash flow trends and conducted rigorous cost-revenue analysis, providing critical insights that guided executive decision-making.

Implemented financial controls and reporting mechanisms to enhance transparency and support strategic financial planning.

Led front-of-house service operations and managed guest relations in a high-volume, traditional Italian dining environment, ensuring exceptional customer experiences.

Managed floor staff, effectively organizing daily sections (ranghi) to optimize service flow and efficiency.

Maintained elite hospitality standards and promptly resolved operational issues in real-time, ensuring seamless dining experiences.

Trained and mentored junior staff, contributing to a cohesive and high-performing service team.